You cannot refuse delivery and return the footwear back to us without taking delivery and inspecting the footwear. If you do so or if the footwear is not delivered despite two attempts by the courier or postal service (they have a normal practice to call in case of non delivery in the first attempt) either due to non availability or incorrect address, then the footwear will not be delivered back to you and you will have to collect the same from our Mumbai office.
In case you are not satisfied with the quality of the footwear or if there is a manufacturing defect, please ship the footwear back to us at our mailing address to reach us within 15 days of receipt of the footwear mentioning the order number and your complaint. On receiving the footwear, we will inspect the footwear and if there is a discrepancy, a new footwear will be shipped back to you immediately without any additional charges. If you place an exchange request for the second time you will be charged Rs 200 as shipping charges.
Exchange for products purchased via promotional activities, coupons etc will not be free. Rs 200 will be charged for exchange even if it is a first time exchange.
We believe in providing customers with a great product and in case you are unhappy with our product we will refund your money, provided we receive the product within 7 days from the date of delivery in brand new condition. The order number should be mentioned on the packing of the product, also the product tag should be intact and sent along with the product. We do not provide Pick Up service for refund. Refund will be made within 15 days of receipt of the returned product. The product should be sent to our Chruchgate (Mumbai Store) address. We do not provide refunds on discounted products.
After confirmation of order and receipt of payment, cancellation will not be entertained.